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Warranty Terms

Warranty terms
When your printer encounter some problem, please apply technical support from our official website, and our technical support team will contact you as soon as possible. And you have to provide feedback and information as below:

1.Your printer model
2.What kind of way you use to print?(Offline printing/online printing)
3.What is the specific problem of your printer?
4.What did you do with the printer before?
5.Please provide the clear video and pictures of the problem.
6.Please provide your order number so that we can serve you for quick

Warranty Regulations
Serving method:
Creality3d will be responsible for providing maintenance support services if you purchase in legal channel and lifetime maintenance And here is the personnel you can contact with: 
Mr. Oliver: cs@creality.com

Replacement requirement
1.The appearance of the product is intact, without damage, scratches, smudges, cracks, deformation, etc.;
2. Machine parts, tools and others are complete;
3,Provide a complete and valid purchase invoice and warranty, product number should be the same.

Warranty coverage
(1). The following accessories are not included in the warranty coverage if they are not damaged by transportation: platform sticker; platform forming plate; acrylic cover; card reader and SD card; platform glass; USB cable; filament; rack and tools,etc.
(2). Profile: Before we deliver the goods, we will do the machine test, so maybe there will be light scratch, or due to long-distance transportation, which scratch the profile a little bit. in the premise of not affecting the normal use, in principle, not within the scope of warranty;
(3).Nozzle assembly (nozzle, heating block, throat pipe,heat sink, Teflon tube, etc.) warranty period is 3 months, if it is damage after the warranty expires, you need to purchase another one;
(4). Motherboard, LCD display, power supply, hot bed,warranty period is 12 months, if there are quality problems, you can get free maintenance; over the warranty period, can be sent back to the original factory maintenance, the users need to bear the return shipping and maintenance costs;

Not included in warranty coverage:
(1) It is not possible to provide an effective after-sales service card or serial number;
(2) The whole machine and components exceed the warranty period;
(3) Equipment failure or damage caused by unauthorized modification of the equipment (private modification includes: 1. modification of the nozzle assembly; 2. modification of the machine structure; 3. use of third-party components; 4. use of third-party firmware procedures or change the original Factory firmware program, etc.);
(4) Equipment failure or damage due to incorrect installation and use;
(5) Equipment failure or damage caused by the use of the equipment in a working environment not specified by the product;
(6) Equipment failure or damage due improper use (beyond workload, etc.) or maintenance (moisture, etc.);
(7) Equipment failure or damage due to the use of other branded components or low quality consumables.
(8)Accidental or human behavior lead to product damage, such as input inappropriate voltage / high temperature / water  immersion / mechanical damage / broken / serious oxidation or rust products and so on;
(9)Due to force majeure, such as earthquakes, fires, lightning and other products caused by failure or damage;

Description of warranty freight

1. Can be returned within 7 days, In case of quality problem of the machine, the freight is borne by the manufacturer; if it is a non-quality problem return, the user must bear the freight, and need to deduct the corresponding machine damage costs and consumables costs;
2.7 days to 30 days, the freight shall be borne by the manufacturer if the goods need to be replaced or returned to the factory for maintenance due to quality problems;If the goods need to be replaced due to non-quality problems, the customer shall bear the freight.In principle, it is not allowed to exchange goods over 7 days without quality problems;
3. Within 1 - 3 months need to return to the factory for maintenance, if in case of the quality problem, the freight is borne by the user and the manufacturer, and does not charge any maintenance costs;
4., Within 3 - 12 months need to return to the factory for maintenance, the freight is borne by the user, If it is non-human damage, the spare parts and labor costs for maintenance shall not be charged.
Exceeding the warranty period, the user will bear the freight and maintenance costs, and the manufacturer provides technical support
Note: If you are a foreign user, we will take some special methods according to the actual situation to provide users with better after-sales service.
The final interpretation right belongs to Shenzhen Creality3D Technology Co., Ltd.!